Welcome to the Technical Support Center
We at LindseyJones go to great lengths to ensure seemless installation and use of our clinical simulation software. However, problems occur from time to time and you may be in need of technical support. Most of the time, issues involve operating network system configuration. Whatever the problem, simple or complex, we are happy to be of help.
To the right is a serious of Quick Jump Topics that encompass about 92% of all techanical support issues. Feel free to browse those issued to see if your match. If not, please contact an in-field representative at :
...Live Tech Support >>>
Generally, there are very few errors that occur with the line of LindseyJones Clinical Simulation software.. However, depending upon the your operating system and your network configuration, there are some common errors that we will address below. Keep in mind, however, that you can contact a live technical support representative if your issues are not addressed/solved by the information below.
This is by far the most common problem our technical support center receives. Almost every time the problem relates to the Windows 2000 Professional operating system.
Cause: During the installation process, Windows tells the installation program that the windows files are in : "C:WINNT" directory. However, when the program runs, windows mistakenly directs the software to a different path. "C:\WINDOWS" which doesn't exist. Microsoft is aware of the problem and has corrected it in latter service packs. There is a quick fix for the problem.
Solution:
1) Look under the C:\ dirve to determined if file folder called "WINDOWS" exists. If it does not, create it. Do not worry that there will be nothing in the file.
2) Explore the drive and folder where Windows resides (usually "C:\WinNt"
3) Inside the WinNt file folder, find the folder called "JRESC"
3) Copy the JRESC file folder and place a copy of it in the newly created "C:\WINDOWS"
4) Try running the program.
5) If the problem persists, call a representative.
ERROR: Unable to print report, FILE xxx.OCX NOT FOUND
Cause: Conflict with other report file generators on the system.
Solution: Each CD comes with a file folder called "Technical Support files" or "Report Files" on it.
1) Open that folder directly from the CD
2) Double click the SETUP file
3) This will install a licensed version of Crystal reports. It will not distrub any new versions of crystal reports but it may update some older versions if already resident on your machine.
Cause: This error is caused in specific versions of our software issued from August 2004 through September 2004. The problem only occurs when running the your video system in 800x600 resolution
Soulution: A quick fix is to change the resolution of your computer screen to 1024x768. However, the fault is on our software and we have since released versions that solve this problem.
If you are having this problem, you may fix it quickly by changing resolution to 1024x768. But, you should also contact us immediatley to receive a free update.
Quick Jump Topics
...Common File errors >>>
...Networking Considerations >>>
...Report Printing problems >>>
...File NOT FOUND >>>
...Object NOT FOUND >>>
...Forgotten Password >>>
...Live Support Assistance >>>
Networking Considerations
The LindseyJones line of clinical simulation software is NOT written specifically for the use on networks. However the license does permit AND about 75% of the institutions using the software do so in a networking environment. Even though we cannot offer technical support specfically about your network and its associated software, we offer some courtesy support.
Most often, we provide conceptual solutions that other institutions employ.
During a normal installation on stand-alone PCs, there are three different groups of files. Each are placed in their respective places. To network our simulations each of these groups must be addressed.
Group I
Windows System Files - these files are installed and updated without our control. Since we use a microsoft installations program, microsoft automatically updates important system files. This action has yet to cause any problems observe by our tech support team. The only complaint about his group is that it occupies 80% of the installation time for Windows to perform "house-keeping" on itself.
Group II
LindseyJones Resource File - these files include database, image, and crystal report files for each software title. They are automatically installed in the file folder "C:\\Program Files\LindseyJones\9033\"
This whole folder (9033 folder) can be moved to a network drive location but calls to the previous path (as installed) must be redirected to the network drive path through either path statements or other mechanisms provided by your network software to redirect information. More specific support cannot be given on how to perform this redirection because network software and configuration widely varies. Consult your own network literature to determine the most appropriate way to redirect.
Group III
Executable File - these files are installed by default in the "C:\program files\Lindseyjones\titlename\" file folder or into whatever location is defined during installation.
Forgotton Passwords
Each clinical simualtion titles has its own Administrative Menu, also called the Instructor's Menu. To access it, start the simulation as usual and click on the "Administrative Access" button.
The password defaults to "pass" (all in lower case). Once in the Admin Menu, you should change the password.
If you have forgotton the password, you have two choices:
1) Uninstall and Reinstall the program - unfortuantely this will reset the score database and all previously recorded scores will be erased. Once reinstalled, the new password is reset to "pass"
2) Call LindseyJones - a representative will secretly inform you of a "back door password" that will work on any title at any time. DO NOT give this password to others. It is unchangeable and will destroy your security if your users or students discover it. Once inside, immediately you can examine your original password and change it to something more memorable, if you wish.
Live Support Assistance
Email: info@lindseyjones.net
Phone: (800) 975-6129
